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Terms & Privacy Policy for Daleq

1. Introduction Welcome to Daleq. We prioritize the privacy, security, and intellectual property of all parties involved in our services. This document outlines the terms of service and our privacy policy, detailing our commitment to protecting our clients, creative team, and business operations.

2. Terms of Service

  • By engaging with Daleq’s services, clients agree to abide by these terms and conditions.
  • Any misuse, unauthorized reproduction, or redistribution of our content and services is strictly prohibited.
  • Clients are responsible for providing accurate and complete information necessary for service delivery.
  • Failure to comply with agreed payment schedules may result in service suspension or termination.
  • Delays caused by the client’s failure to provide timely payments, necessary feedback, or requested revisions will not be grounds for a refund. Clients are responsible for ensuring they participate in the process and communicate as required.

3. Data Collection & Usage

  • We collect and use personal and project-related data solely to facilitate our services.
  • Client-provided materials and footage are securely stored and utilized strictly for the agreed-upon purposes.
  • We do not sell or distribute client data to third parties without explicit consent.

4. Media Production Terms & Privacy

  • All video production materials remain confidential and will not be shared without client approval.
  • Once a video project has been recorded on location, the recorded footage and related materials become an integral part of our service and cannot be refunded or retracted.
  • Clients must provide all necessary information and approvals in a timely manner to avoid delays.
  • Failure to provide required input, approvals, or participation in the project timeline will result in delays without entitlement to a refund.
  • Clients are prohibited from redistributing raw or edited footage to third parties for modifications without explicit written permission from Daleq.
  • All recorded footage, drafts, and final productions are protected under intellectual property laws and remain the creative work of Daleq unless otherwise agreed upon.
  • Refunds will not be granted under any circumstances once the project has commenced unless Daleq determines, at its sole discretion, that the service cannot be completed due to internal limitations. In such rare cases, a partial refund may be considered.

5. Video Editing Terms & Privacy

  • The video editing process is dynamic and requires collaboration between Daleq and the client.
  • Clients must submit revision requests within the agreed timeline; excessive delays in response may impact delivery dates without the right to a refund.
  • If a client fails to provide necessary feedback or approvals within the agreed timeframe, the project timeline may be extended accordingly without penalty to Daleq.
  • Once final approval has been given, any further revisions will be considered new work and may incur additional charges.
  • Unauthorized use, modification, or distribution of edited content is strictly prohibited.
  • Refunds are strictly prohibited once editing work has begun, as time and resources have been allocated to the project.

6. Marketing Services Terms & Privacy

  • Marketing strategies, content, and materials created for clients are handled with strict confidentiality.
  • If a marketing service cannot be delivered as agreed upon due to internal issues, a refund may be issued at Daleq’s discretion.
  • If a service is in progress and on track for delivery, refunds will not be granted. Clients must wait for standard processing times outlined in their service agreement.
  • Refunds are not available for services that are delayed due to client inaction, lack of response, or failure to provide necessary materials or approvals.

7. Refund Policy

  • No refunds are available for completed video production and editing services due to the resources and effort already invested.
  • Refunds for marketing services are only provided if Daleq determines that the service cannot be fulfilled internally.
  • Clients must acknowledge that impatience, delays caused by their own lack of communication, or preference changes do not constitute valid grounds for refunds.
  • Daleq is not responsible for project delays caused by the client’s failure to respond, provide necessary approvals, or participate in the creative process. Such delays do not justify a refund.
  • Any exceptions to the refund policy will be made solely at Daleq’s discretion.

8. Client Responsibilities

  • Clients must communicate their requirements clearly and provide timely feedback during all stages of service.
  • Any requested revisions must align with the initially agreed scope of work. Significant alterations may incur additional charges.
  • Clients are responsible for ensuring they participate in the project timeline and submit necessary approvals or feedback promptly.
  • Daleq reserves the right to extend project deadlines if the client fails to fulfill their obligations in a timely manner. These delays do not warrant a refund.

9. Data Protection & Confidentiality

  • Daleq ensures that all client materials, including footage and marketing details, are handled with confidentiality.
  • We do not sell, share, or distribute client content without prior consent, except where legally required.

10. Dispute Resolution

  • In the event of a dispute, both parties agree to engage in good-faith discussions before pursuing legal action.
  • If a client initiates a chargeback or payment dispute after agreeing to these terms, Daleq reserves the right to pursue legal action and claim damages.

11. Changes to This Policy

  • Daleq reserves the right to modify this document at any time to reflect operational changes, legal requirements, or industry standards.
  • Clients will be notified of significant changes.

12. Contact Information For any questions or concerns regarding these terms and privacy policies, please contact us at [email protected]

By engaging with Daleq's services, clients acknowledge and agree to the terms outlined in this document.